Logistics Operations Manager

About the Company

This opportunity is with Handelnine Global, an e-commerce company that owns and operates15+ online retail brands in over 60 countries. The company has offices in India as well as the USA and servesglobal markets includingthe UK, USA,Europe, Australia, MiddleEast and Southeast Asia.

We’re rapidly growing our core business, expanding internal tools and launching new products, and are opening this position to support our growth.

Key Responsibilities

• Own last-mile delivery KPIs , driving continuous improvement in delivery speed, cost efficiency, and customer experience.
• Manage courier and logistics partners : monitor SLAs, review performance, raise and track issues, file claims for undelivered / poor-quality deliveries, and ensure accountability.
• Resolve customer delivery queries by coordinating with the care team, warehouse operations, and courier partners to provide accurate and timely updates.
• Conduct root-cause analyses (RCA) for delivery failures, delays, and exceptions;

design corrective and preventive actions.

identify bottlenecks, escalate issues appropriately, and ensure all orders reach final closure.

Skills & Requirements

assertive yet professional.

strong with data analysis, interpretation and decision-making using MS Excel, G-sheets.