AltQuad Global LLP - Manager - KPO & Client Delivery - CA

Job Title : Manager - KPO & Client Delivery (Chartered Accountant)

Vertical : Knowledge Process Outsourcing (KPO) / Global Delivery Centres (GDS)

Location : Mumbai, Maharashtra

Reports to : Co-Founder, KPO Vertical Lead

About AltQuad : The Future of Financial Operations

AltQuad is a rapidly growing professional services firm rewriting the playbook for offshore accounting and process consulting. Founded by two Chartered Accountants on a non-traditional path, we have scaled from 2 to over 55 professionals in just three years, fueled by a bootstrapped, resilient, and resourceful culture. Our core differentiator is a "systems-first" approach, where we

leverage our deep expertise in ERPs, process automation, and internal controls to de-risk offshoring and deliver transformative results for our clients. We are a young, tech-forward firm obsessed with building scalable systems-both for our clients and for ourselves.

The Opportunity : Own Client Success, Shadow a Co-Founder

This is a rare opportunity for an ambitious Chartered Accountant to step into a high-visibility leadership role, reporting directly to our co-founder, Hansal Bavishi. We are looking for a leader to take ownership of our most strategic KPO clients (both Indian and overseas) and act as the single point of contact for all service delivery. Your mission is to free up our co-founder's bandwidth by managing premier client relationships, ensuring flawless quality control, and developing the high-performing teams that serve them. You will have the unique chance to shadow executive activities, learn directly from a founder, and play a pivotal role in scaling a 40-person vertical. This is your chance to move beyond traditional accounting and build a scalable client delivery engine.

What You'll Do (Key Responsibilities) :

Client Portfolio & Relationship Management :

• Act as the primary SPOC for a portfolio of large KPO clients, building deep, trusted relationships with key stakeholders.
• Lead all client communication, from regular check-ins to strategic business reviews, ensuring their objectives are consistently met and exceeded.
• Proactively identify opportunities for process improvement and service expansion within your client accounts.

Service Delivery & Quality Assurance :

Team Leadership & Onboarding :

What You'll Bring (Skills & Qualifications) :

Nice to Have :

Why You'll Love Working at AltQuad :

(ref : iimjobs.com)