ServiceNow Tester

ServiceNow Test Manager – Roles & Responsibilities

Experience & Leadership

Possess

5–7 years of experience

in software testing, with a strong focus on the ServiceNow platform.

Proven track record of

leading teams of 4–6 testers , managing performance, mentoring, and ensuring high-quality output.

Ability to work independently while also guiding and supporting the team.

ServiceNow Platform Expertise

Deep understanding of

ServiceNow modules

such as ITSM, ITOM, HRSD, CSM, and custom applications.

Hands-on experience in

test planning, execution, automation, and defect management

within the ServiceNow ecosystem.

Collaborate with developers, architects, and business analysts to ensure comprehensive test coverage.

Customer Engagement & Communication

Act as a

customer-facing lead , managing all communications related to testing activities, timelines, risks, and issue resolution.

Prepare and present

test strategies, status reports, defect summaries , and other documentation to stakeholders.

Build and maintain strong client relationships, ensuring alignment with business goals and expectations.

Individual Contribution

Be a

hands-on test manager , capable of writing and executing test cases, performing defect triage, and contributing to automation efforts.

Take ownership of critical testing tasks and support the team during high-pressure phases.

Project Delivery & Quality Assurance

Oversee

end-to-end testing lifecycle

for ServiceNow implementations and upgrades.

Ensure

project deliverables

meet quality standards, timelines, and client requirements.

Coordinate with cross-functional teams to align testing with overall project objectives.

Process Improvement & Governance

Define and implement

testing processes, standards, and best practices

tailored to ServiceNow projects.

Drive

continuous improvement

in testing methodologies, tools, and team capabilities.

Ensure compliance with organizational and client-specific quality frameworks.