Trainee Application Support Specialist

Technical Support – SaaS (Chat & Email Support)

Positions : 1 | Location : Cochin (preferred) or anywhere in Kerala | Work Mode : Remote

Shift : Any Shift (Any shift between 7 : 00 AM – 12 : 00 AM IST, rotational weekly offs)

Salary : ₹15,000 – ₹24,000 per month | Immediate Joiners Only

What You’ll Do

• Communicate with customers via chat to resolve queries effectively.
• Triage inbound support tickets by categorizing and prioritizing them according to predefined requirements.
• Manage and resolve Tier 1 & Tier 2 tickets; escalate Tier 3 issues to the specialist team.
• Become a product expert , guiding customers with best practices and usage strategies.
• Share creative ideas and insights to improve customer experience and drive support excellence.
• Learn continuously and grow as a customer service professional in the SaaS space.

What We’re Looking For

Why Join Us?

Work with a global SaaS product and build your career in tech support.

Hands-on learning and growth opportunities in customer experience.

Competitive salary, flexible remote setup, and exposure to international customers.

If you’re goal-oriented, love solving problems, and want to kickstart your career in SaaS support – we’d love to hear from you!