Client Relations Professional
Policybazaar.comHaryāna, Republic Of India, IN1 day ago
Job descriptionExcellent communication skills (verbal and written) in English and Hindi. Ability to handle customer queries efficiently and politely. Basic computer knowledge and proficiency in MS Office and email. Patience and empathy to manage difficult or irate customers. Prior experience in a call center or customer support role is a plus. Freshers and experienced candidates can both apply Minimum education : Graduate
Job description
HR Contact- nikitarawat1@policybazaar.com or via WhatsApp to 8130310269 .
Customer Service Executive
Location : Gurugram, Haryana
Interview Mode- Only Face-to-Face (No Virtual Interviews)
Qualification - 0-5 yrs (Freshers are welcome)
Salary package 2.5 LPA to 4 LPA
Job description
PolicyBazaar.Com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be PolicyBazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities :
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets that the team lead sets.
Required Skills :
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Client Professional • Haryāna, Republic Of India, IN
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