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MantraCare - Manager - Operations

MantraCare - Manager - Operations

MantraCareGurugram, India
30+ days ago
Job description

Strategy :

  • Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies
  • Contribute to the development of their respective business unit's client service proposition and service delivery strategy

Operations Management / Operational Effectiveness :

  • Ensure operational activities are delivered per the agreed service level agreement
  • Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
  • Deliver and contribute assigned operational programs, projects and / or services which are of significance to the BU
  • Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
  • Build and foster high quality relationships with internal / external stakeholders
  • Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions
  • Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators
  • Collaborate with other teams to improve client satisfaction
  • Proactive review of process risks and ensure adequate controls are in place

    • People Management / Development :

  • Develops effective succession planning for oneself and all critical roles within the team
  • Develops line managers through coaching and team building while serving as an escalation point for operational issues and complaints
  • Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit
  • Conduct periodic and annual performance reviews for all direct reports
  • Build and develop inclusive & diverse teams
  • Technology proficient with prior experience in RPA / NON-RPA automation, Process / Solution design & business development / transformation preferred
  • Critical thought process, analytical & strategic skills
  • Demonstrated leadership and vision in managing teams and major projects or initiatives
  • Excellent interpersonal skills and a collaborative management style

    • (ref : iimjobs.com)

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    Operation Manager • Gurugram, India