Service Advisor - Delhi

Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

Responsibilities :

• Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
• Return missed phone calls, email within shortest possible time
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into system. Attention to detail critical
• Conduct Transactions w / system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Requirements :

Skills Required

Outlook, shop tools , Ms Office