Senior User Researcher

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader , delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we’re growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India : Chennai, Bangalore, and Pune.

Position Summary : We are seeking a Senior User Researcher who possesses strong business analysis skills, a passion for process optimization, and a keen eye for automation opportunities to join our dynamic Authorization Management team in Chennai, India.

Job Summary : As a Senior User Researcher at athenahealth, you will be responsible for analyzing business needs and translating them into actionable requirements that drive product development. You will leverage your user research skills to ensure that solutions not only meet business objectives but also provide exceptional user experiences. Your role will involve collaborating with cross-functional teams, including product managers, developers, and stakeholders, to drive design decisions that enhance user experiences, streamline processes, and reduce workloads.

Key Responsibilities :

• Conduct thorough analysis to identify needs, challenges, and opportunities for improvement within the organization.
• Collaborate with stakeholders to gather and document business requirements, ensuring alignment with strategic goals.
• Utilize UX design principles to inform the development of user stories, wireframes, and functional specifications.
• Facilitate workshops and meetings to validate requirements and design concepts, ensuring stakeholder buy-in.
• Analyze existing processes and workflows to identify inefficiencies and recommend solutions for optimization and automation.
• Conduct user research and usability testing to gather insights that inform design decisions and enhance user satisfaction.
• Develop and maintain documentation, including business process models, user personas, and journey maps.
• Monitor and analyze product performance metrics to identify areas for improvement and inform iterative design processes.
• Advocate for user-centered design principles and best practices within the organization.

Qualifications :

About athenahealth

Our vision : In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture : Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment : Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you :

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here : athenahealth.com / careers