Jr Business Analyst (new 22 Oct)

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Eliciting and documenting requirements from the business stakeholders

Defining comprehensive configuration / development specifications including acceptance criteria as input to dev team; minimize back / forth

Articulate the technical solution to business stakeholders in business language

Analyzing business processes and identifying areas of improvement

Staying up-to-date on business processes and new IT advancements to enable processes

Review solution test cases along with test results in Test / UAT cycles to ensure overall functionality & deliverables

When feasible / necessary do high level testing

Lead SEO call with business, ICCM, MWS & HR to strategize in reducing abandoned (failed) searches; and action

Share monthly Search performance report based on SP OOB data and attend to all ad-hoc Search analytics or content promotion queries.

Work with the business to strategize and improve overall Intranet Search experience and help execute them, wherever possible.

Working with the development team and business stakeholders to ensure technical documentation including documentation of automated workflows captures knowledge adequately to serve as a reference for both business and technical teams in activities such as troubleshooting bugs, drafting requirements for future enhancements, drafting guidance for end users and supporting knowledge transfer between developers.

Qualifications

Basic understanding of Power platform components,

Skilled in documenting requirements and processes using Visio / Lucid chart etc.

Familiar with Agile methodology, sprint processes, and requirement lifecycle management.

Able to query databases to validate, extract, and interpret data using SQL.

Working knowledge of platforms like SharePoint, Dynamics, or other enterprise systems.

Proficient in using communication and productivity tools like Teams, M365, and Jira / Azure DevOps.

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