Talent.com
Operational Excellence Manager

Operational Excellence Manager

Antara Senior CareHaryāna, Republic Of India, IN
14 hours ago
Job description

Role Overview :

The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and regulatory standards.

1. SOP Design, Implementation & Governance

  • Develop, review, and continuously improve Standard Operating Procedures (SOPs) for all departments.
  • Standardize processes across business, ensuring alignment with Antara’s brand promise, regulatory norms (NABH, HSSC, QAI), and audit standards.
  • Manage SOP version control, dissemination, and compliance tracking across facilities.
  • Conduct periodic reviews with functional heads for SOP effectiveness and relevance.

2. Process Excellence & Continuous Improvement

  • Lead cross-functional process improvement initiatives using Lean / Six Sigma methodologies.
  • Identify inefficiencies and design interventions to enhance service quality, reduce waste, and improve response times.
  • Conduct process mapping and gap analyses for critical workflows.
  • Track and monitor improvement metrics through defined KPIs and dashboards.
  • Required Skills & Competencies :

  • Strong understanding of process design, documentation, and governance frameworks .
  • Hands-on experience with Lean / Six Sigma tools (Green Belt or higher preferred).
  • Excellent analytical and problem-solving skills.
  • Strong stakeholder management and cross-functional collaboration abilities.
  • Proven experience in hospitality, healthcare, or service-oriented environments .
  • Strong communication and presentation skills.
  • Education & Experience :

  • Graduate / Postgraduate in Operations Management / Quality / Process Excellence / Hospitality Management or related field.
  • 6–8 years of experience in process design, quality management, or operations excellence roles.
  • Experience in hospitality or healthcare sector preferred.
  • Create a job alert for this search

    Manager Operational Excellence • Haryāna, Republic Of India, IN

    Related jobs
    • Promoted
    • New!
    Integration Manager

    Integration Manager

    Appnextharyana, haryana, in
    Appnext offers end-to-end discovery solutions covering all the touchpoints users have with their devices.Thanks to Appnext’s direct partnerships with top OEM brands and carriers, user engagement is...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Manager – Process Excellence & Sop Governance

    Manager – Process Excellence & Sop Governance

    Antara Senior CareHaryāna, Republic Of India, IN
    The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement i...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Assistant Manager, Training & Quality (Mortgage)

    Assistant Manager, Training & Quality (Mortgage)

    WNSHaryāna, Republic Of India, IN
    Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts.In this role, you will ov...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Senior Client Success Manager

    Senior Client Success Manager

    VMockharyana, haryana, in
    VMock is a Career Acceleration Platform which is powered by Artificial Intelligence.Our aim is to empower students and professionals along the various phases of their career journey across the glob...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Senior Operations Manager

    Senior Operations Manager

    AuthBridgeharyana, haryana, in
    Manage the operations and customer service delivery process for the assigned projects / clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters.Quality a...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Service Operations Excellence Lead

    Service Operations Excellence Lead

    Secure Meters LimitedHaryāna, Republic Of India, IN
    Map end-to-end field service processes.Ensure company quality standards across service.Identify bottlenecks, delays, and errors in operations. Conduct gap analysis between defined processes and actu...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Operational Specialist

    Operational Specialist

    Binary Semantics Ltd.haryana, haryana, in
    Looking for Customer Care Executive : -.Positive and Polite to Customers & Internal team members,.Good communication skills, written especially. Use statistical methods to analyze data and generate us...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Assistant Manager - Transformation

    Assistant Manager - Transformation

    GMGharyana, haryana, in
    As Assistant Manager you will support the digital and operational transformation of the organisation, ensuring the seamless integration of technology with retail operations to drive innovation, gro...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Manager – Process Excellence & SOP Governance

    Manager – Process Excellence & SOP Governance

    Antara Senior Careharyana, haryana, in
    The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement i...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Organizational Effectiveness Senior Manager

    Organizational Effectiveness Senior Manager

    MakeMyTripHaryāna, Republic Of India, IN
    At MakeMyTrip, we are on a mission to create a future-ready, agile, and high-performing organization.As part of our Organization Effectiveness COE team, you will play a pivotal role in shaping peop...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Client Success Manager

    Client Success Manager

    ShipsyHaryāna, Republic Of India, IN
    Growth Consultant (Implementation) – Shipsy.Are you passionate about helping enterprise clients succeed with cutting-edge technology? Shipsy is looking for a. Growth Consultant (Implementation).AI-n...Show moreLast updated: 12 hours ago
    • Promoted
    • New!
    Manager / Sr. Manager_ Mother Hub Operations( Diversity Only)

    Manager / Sr. Manager_ Mother Hub Operations( Diversity Only)

    HuntingCube Recruitment Solutionsharyana, haryana, in
    Manager – Mother Hub Operations (Diversity Hiring Only).Please find the details below : .Manager – Mother Hub Operations (. Leading E-commerce / Logistics Company.Monitor key operational metrics and f...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Quality Excellence Manager

    Quality Excellence Manager

    Apollo Tyres LtdHaryāna, Republic Of India, IN
    Reports to : Divisional Head –ATQM.Organization Unit / Location : Gurgaon (HO).Main Responsibilities / Job Summary.Primary deliverables of role and its scope. Prepare procedures / manuals to promote TQM...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Service Excellence Director

    Service Excellence Director

    HCLTechHaryāna, Republic Of India, IN
    The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globa...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Customer Success Manager

    Customer Success Manager

    FlixStockharyana, haryana, in
    We are seeking an experienced and client-oriented Customer Success Manager with a strong background in the creative, advertising, or design industry. The role involves managing international client ...Show moreLast updated: 1 hour ago
    • Promoted
    • New!
    Operations Excellence Professional

    Operations Excellence Professional

    TBO.COMHaryāna, Republic Of India, IN
    TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world.The proprietary technology platform aims to simplify the demands of the comple...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Escalations Manager

    Escalations Manager

    noonharyana, haryana, in
    We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door ever...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Senior Operations Manager

    Senior Operations Manager

    Foundeverharyana, haryana, in
    Senior Manager - Operations (US / UK) - Gurugram.Relevant Experience – 2+ years as an Sr Ops Manager on Paper.Candidate should be from BPO (Voice background only). Shall hunt for a manger or a senior ...Show moreLast updated: 9 hours ago