Service Operations Excellence Lead
Secure Meters LimitedHaryāna, Republic Of India, IN14 hours ago
Job descriptionKnowledge of process mapping, process analysis, and improvement techniques in service environments. Strong command of Quality Tools Lean Six Sigma Green Belt / Black Belt certification preferred. Ability to analyze quality metrics . Data analysis skills Strong interpersonal skills to work with cross-functional teams. Exposure to smart metering / utilities / service industry preferred. B.Tech. (Electrical / Electronics / CS) 2–5 years’ experience in Quality / Process Excellence / Service Operations . Lean Six Sigma certification preferred.
Job Description :
- Map end-to-end field service processes
- Adhere to SOPs & workflows
- Ensure company quality standards across service
- Identify bottlenecks, delays, and errors in operations
- Conduct gap analysis between defined processes and actual practices.
- Recommend and implement improvements for faster service turnaround and reduced rework.
- Analyze customer complaints, service failures, and escalation data.
- Apply Quality Tools & Methodologies
- Six Sigma & Continuous Improvement
- Ensure decisions are data-driven, not assumption-based.
- Cross-Functional Collaboration & Training
- Support audits and compliance reviews by providing process and performance evidence.
Skills Required :
Qualification & Experience :
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Operation Excellence • Haryāna, Republic Of India, IN
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