Customer Support Associate
SutherlandMumbai, Maharashtra, India30+ days ago
Job descriptionBe the primary point of contact for our Business-to-Business customers through Calls Email & Chat. Provide timely accurate and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality productivity attendance and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications :
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers manage time effectively and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Voice email & Chat).
- High school diploma or equivalent and above.
- 02 years of experience (freshers welcome!).
Additional Information :
Disclaimer :
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to
Remote Work : No
Employment Type : Full-time
Key Skills
Electrical Engineering,SQL,Active Directory,VMware,OS,Windows,Trouble Shooting,Linux,SAN,Java,Technical Assistance,Setup,hardware,Technical Support,Software support
Experience : years
Vacancy : 1
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Customer Support Associate • Mumbai, Maharashtra, India
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