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Team Lead

Team Lead

ConfidentialGandhinagar, Ahmedabad
30+ days ago
Job description
  • Complete monitoring of the team and team performance.
  • Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting.
  • Maintenance of the data records, meeting revenues & targets.
  • Maintaining a daily MIS report.

    • Required Candidate profile : -

    • Should know throughput calculations like attrition, shrinkage.
    • Responsible for staff retention within the team Should be aware of KRAS, KPIS.
    • Should be only from a BPO outbound process.

      • Skills Required

      Target Achievement, Team Management, shrinkage , Attrition

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    Team Lead • Gandhinagar, Ahmedabad