Associate Digital Technology Developer, OMS

Job Details Company Description

Ralph Lauren Corporation (NYSE : RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories : apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through : Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

As Sterling OMS Developer, this role will be instrumental in delivering digital order management solutions for the Ralph Lauren US, EU and APAC using IBM Sterling Order Management (Commerce on Cloud) platform. Purpose & Scope : Based in Bengaluru, India this developer role will be working in partnership with Global Digital teams leveraging strong technology & analytical skills to enable the development, testing, maintenance & operations of the order management application. Successful candidates will also be able to follow a disciplined approach (Agile & DevOps) in managing work & communicating effectively and following established IT guidelines (security, project processes, etc.).

Essential Duties & Responsibilities

Order Management (75%)

• Be a development expert in the IBM Sterling OMS software lifecycle : including estimation, technical design, implementation, documentation, testing, deployment, and support.
• Develop microservices to support modular, scalable, and maintainable order management and customer service workflows.
• Participate as a team member with business analysts, SMEs, consultants, and vendors to deliver business requirements, process flows, functional specifications, and system design documentation.
• Contribute to the development and enhancement of the IBM Nextgen call center platform using AngularJS, integrating it with OMS and backend services.
• Coordinate feature requests and change management with development partners, ensuring high-quality deliverables.
• Build and deploy code across all managed environments.
• Create and maintain technical design documents for Sterling OMS and microservices.
• Identify opportunities to improve order management and customer service through better system usage, new enhancements, and improved business processes.
• Coordinate product cases and support tickets with the IBM CoC team.
• Participate in system, integration, and user acceptance testing for new and modified systems. Production Support and Maintenance (25%)
• Deliver high-quality production support and maintenance services 24 / 7, especially during peak order processing periods.
• Lead or participate in outage calls and root cause analysis for production issues.
• Collaborate with business and support teams to design dashboards, alerts, and reports for proactive monitoring.

Experience, Skills & Knowledge