Customer Experience Associate

Job Description

Job Role : Customer Success Executive

Location : Whitefield, Bengaluru, Karnataka (On-site)

Working Days : 5 Days (Rotational Shift)

Compensation : ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)

(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay)

Eligibility Criteria

This role is only for graduates (Postgraduates should not apply).

You must have exceptional spoken and written English communication skills.

Pursuing a PGDM along with this job is mandatory and non-negotiable.

Why join us?

In the past year, our team has undergone significant expansion, doubling in size and achieving a

remarkable tenfold increase in numbers. Joining us means stepping into an environment where you

can engage with CXOs who are shaping the next Google or Facebook, becoming their trusted

advisor.

About the role :

Having found exceptional product / market fit, we’re in the midst of transitioning from 'start-up' to

‘scale-up’, and looking for customer success champions who can help us deliver the best ever

experience to our users.

We’re looking for outstanding Customer Success Executives, who have consistently delivered high

customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You

should understand the importance of customer success and take pride in going over and beyond to

help the customers. You should put your customer first and should be passionate about helping

people. You should have an ability to think on your feet to come up with creative solutions for

customer issues.

We don’t pretend that it’ll be easy - joining a company and embarking on the scale-up phase is an

amazing challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker

than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum

growing month over month at the pace of the fastest growing SaaS companies in history.

Your charter would include :

Help employees and employers use their health insurance and health benefits in the most seamless way possible

Develop a deep level of understanding and knowledge of the entire product, systems and processes

Address queries regarding the product and service in a timely and accurate way via phone, email or chat

Develop and implement processes on support

Meet response time for queries in support

Coordinate with insurance partners for resolution / clarifications if needed

Interact with internal and external teams to ensure quick resolution of customer issues

Drive 100% customer retention by delivering extraordinary experience

The ideal candidate :

Great command of English (both oral and written)

Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot

Please feel free to share your resume at purvi@skillveda.ai