Manager, Product Operations, Send

Our

Purpose

Mastercard

powers economies and empowers people in 200+ countries and

territories worldwide. Together with our customers, we’re helping

build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making

transactions secure, simple, smart and accessible. Our

technology and innovation, partnerships and networks combine to

deliver a unique set of products and services that help people,

businesses and governments realize their greatest

potential.

Title

and

Summary

Manager,

Product Operations, Send

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Mastercard is a global

technology company in the payments industry, committed to

connecting and powering an inclusive digital economy that benefits

everyone—everywhere—by making transactions safe, simple, smart, and

accessible. With operations in over 210 countries and territories,

Mastercard partners with financial institutions, governments,

merchants, and consumers to drive innovation and deliver trusted

solutions that advance commerce and financial

inclusion.

Mastercard SEND is a technology

product and platform that provides Mastercard Customers with the

ability to enable their business partners and / or consumers to send

and receive funds quickly and securely across the globe. Designed

to support a wide range of use cases—from gig economy payouts and

insurance disbursements to peer-to-peer transfers and merchant

settlements—Send helps streamline money movement with speed,

transparency, and reliability.

In this

Customer-facing role, you will be working with the SEND product

operations team to process enrollment requests (globally) for the

entities (ie. Acquirers, merchants) wishing to participate in SEND

activity. You will be responsible for conducting due diligence to

ensure each enrollment request aligns with Mastercard Rules and

SEND program standards – using multiple internal and external

applications, reports and guides as reference points. This role

requires a high attention to detail and organizational skills to

manage multiple enrollments requests simultaneously and keep

accurate logs regarding status, correspondence and dependencies on

other teams involved in the review

process.

Role

Support customers in multiple Regions with registering Acquirers

and Merchants (Originating Institutions and Transaction Initiators

/ Senders) for the Send Program, in support of growing the Send

business and diversifying our revenues, customer base and use

cases

• Carefully follow documented processes for

reviewing and decisioning Send customer registration

forms

documented program standards and related publications to ensure

registrations align with requirements detailed within product

documentation.

skills required to track the status and progress of multiple

enrollments simultaneously and manage two mailboxes where

enrollments and correspondence are received.

approval or decline language in written format to our customers and

update tracking document with status of registration and related

correspondence.

Regional Product, Compliance and Legal teams to decision more

complex applications

needs / pain points and opportunities for optimizing and enhancing

our registration procedures and practices, and help define / develop

new procedures accordingly

risks based on review of customer applications / customer

discussions

Managers in defining / updating our procedures for new use cases

and services

Regional Product on # of applications processed /

decisioned

Management (in NY)

All About You -

Experience / Education requirements

higher

and demonstrated track record of high attention to

detail

processes

Qualtrics

(both written and speaking), as this role is highly

customer-facing

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Corporate Security

Responsibility

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All activities involving

access to Mastercard assets, information, and networks comes with

an inherent risk to the organization and, therefore, it is expected

that every person working for, or on behalf of, Mastercard is

responsible for information security and

must :

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Abide by Mastercard’s security policies

and practices;

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Ensure the confidentiality and integrity

of the information being

accessed;

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Report any suspected information

security violation or breach,

and

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Complete all periodic mandatory security

trainings in accordance with Mastercard’s

guidelines.

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