Associate NOC Engineer

A Day in Your Life at MKS :

The Associate NOC Engineer is responsible for monitoring IT infrastructure and application alerts, performing initial troubleshooting, and escalating issues as per defined SOPs. This role ensures quick response to incidents to maintain service availability. This position is located in Gurugram, HR, and is required to work a 24 / 7 rotational shift.

You Will Make an Impact By :

• Monitor alerts from monitoring tools and dashboards.
• Validate alerts and determine severity.
• Perform first-level remediation such as :
• Restarting services.
• Clearing disk space.
• Basic log checks.
• Document actions taken in the ticketing system.
• Escalate unresolved issues to Level 2 with complete details.
• Follow standard operating procedures (SOPs) for incident handling.
• Ensure timely communication and ticket updates.

Skills You Bring :

Skills Required

Linux Os, Incident Management, Itil Processes