Senior System Administrator

Provide professional IT support to customers with a focus on customer service

• Monitoring IT infrastructure of clients and administration.
• Drive problem investigations and resolution as required.
• Excellent hands-on Office 365 and triaging around it.
• Troubleshooting RDS Server related issues (RDS Platforms)
• Basics of Windows server issues.
• Basics of Networking firewalls, switches, and access points.
• Knowledge of SharePoint, network Drive related issues, One Drive (slowness, user access , Deletion)User account mgmt.
• Printer Management
• Analyze network alerts and diagnose network errors.
• Good knowledge of MS-Office, Outlook and various Windows OS versions.
• Good to have Manage and troubleshoot Physical and Virtual servers.
• Plan on upgrades and updates of infrastructure.
• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA)