Oracle DBA

Description

The Advanced Customer Services (ACS) is a unit within the Oracles Customer Service Organization that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large-scale Oracle customers.

Oracle Advanced Customer Services provides unmatched tailored support that ensures organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete all while coexisting within your IT environment.

ACS is industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way.

• Available to work in 24X7 capability.
• Strong Performance tuning skills Query level tuning / DB tuning / Memory level tuning.
• Expert knowledge of Oracle Database Goldengate Exadata Oracle RAC Oracle ASM Data guard Backup & Recovery etc.
• Strong DBA skills and relevant working experience with Oracle Database 11g and 12c.
• Experience implementing high availability features of Oracle Database.
• Experience in Oracle Enterprise Manager (OEM) 11g / 12c / 13c is a plus.
• Knowledge on DB Security viz. AVDF DB Vault Oracle Key Vault e-Wallet TDE would be added advantage.
• Sharp technical troubleshooting skills.
• Good understanding of support processes.
• Ability to manage escalated technical situations & develop action plans.
• Ability to spot proactive services that benefit of customer.
• Ability to facilitate issues with Development and Support.
• Strong analytical skills.
• 10 years of experience with Oracle Database as an DBA / Consultant / Support Engineer.
• BE / BTech and / or MS in Computer Science or equivalent preferred.
• Oracle OCP DBA / OCI / ADB Certification - Preferred.
• Travel willbe required to the client locations.

As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer you will interface with the customer

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing a demonstrated ability to work with customers on an independent basis with exceptional communication skills while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor

Career Level - IC3

Responsibilities

The Advanced Customer Services (ACS) is a unit within the Oracles Customer Service Organization that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large-scale Oracle customers.

Oracle Advanced Customer Services provides unmatched tailored support that ensures organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete all while coexisting within your IT environment.

ACS is industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way.

As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer you will interface with the customer

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing a demonstrated ability to work with customers on an independent basis with exceptional communication skills while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor

Qualifications

Career Level - IC3

Key Skills

Administration & Operation,DBA,Design Management,Drafting,Administrative Services,Corrosion

Employment Type : Full-Time

Experience : years

Vacancy : 1