Customer Experience Executive (Remote)

About WhatsYum

WhatsYum is a WhatsApp-first platform helping restaurants, home chefs, and food brands run their business directly with customers. We cut out aggregator commissions, give full ownership of customer data, and ensure smooth delivery through partners like Porter and Shadowfax.

We are scaling fast, and customer experience is at the heart of everything we do.

Role Overview

The Customer Experience Executive will be the frontline operator ensuring smooth and delightful experiences across all orders. Sitting between customers, restaurants, and delivery partners , you will be responsible for ensuring fast deliveries, timely resolutions, and proactive communication . You’ll also capture insights from every interaction to help us improve continuously.

Key Responsibilities

Order Coordination

• Track live orders and ensure smooth handoffs between restaurants and delivery partners.
• Reallocate riders promptly in case of cancellations or delays.
• Ensure orders are picked up and delivered within promised timelines.

Customer Support & Delight

Restaurant Partner Support

Delivery Partner Coordination

Feedback & Process Improvement

Requirements

What We Offer

At WhatsYum, you are not just resolving orders — you are building trust between restaurants and their customers.