Team Leader - Service Operations

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Why this job matters

The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What You'll Be Doing

1 - Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.

2 - Assists the implementation of enhanced network technology that aligns to customers' strategic direction for enterprise and remote site connectivity.

3 - Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.

• Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
• Executes engineering efforts to ensue currency and supportability of networking technology.
• Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
• Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
• Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.
• Supports in the implementation of ways to improve working processes within Network Engineering.

The Skills You'll Need

Troubleshooting

Customer Service

Escalation Management

Continuous Improvement

Health & Safety

Network Delivery

Network Security

Network Testing

Network Configuration

Technical Documentation

Network Integration

Network Implementation

Requirements Management

Incident Management

Event Planning

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in :

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out :

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future :

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE :

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required

Escalation Management, Network Implementation, Network Testing, Continuous Improvement, Network Security, Event Planning, Troubleshooting, Technical Documentation, Network Configuration, Requirements Management, Network Integration, Incident Management