Data Ops Associate

This job is with Elsevier, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Data Ops Associate

Would you like to be part of a team that delivers high-quality support to our customers

Would you like the opportunity to learn cutting-edge administrative skills

About Our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About The Role

The Customer Data Operations (C-DOT) team is responsible for providing efficient, timely, and accurate service to Elsevier stakeholders in validation, creation, and maintenance of organization customer accounts.

Responsibilities

• Maintaining and create customer accounts in relevant systems.
• Ensuring all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time & quality.
• Responding professionally to customer queries by phone / and e-mail using the Best Practice guidelines.
• Adhering to Business / Process requirements as per SOP / Training Module.
• Completing RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action & Preventive Action)
• Supporting or lead small scale process improvements
• Adhering to the Quality Auditing process, whenever required for the team

Requirements

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

About The Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Skills Required

Customer Service, Microsoft Office, Ms Office Excel, Master Data Management