Activities based on knowledge and experience in own discipline
Continues to build knowledge of the organization & processes
Uses guidelines or policies to analyze and resolve a range of mainly straightforward problems
Receives a moderate level of guidance and direction
Typically follows prescribed guidelines or procedures to resolve problems
Has working knowledge of basic concepts and procedures
Performs a variety of routine tasks or assignments
May train new team members and provide input to employee performance evaluations
Works with a moderate level of guidance
What you'll need
Experience between 3-7 years
Design, develop, and maintain system integrations using REST, SOAP, and other web-based technologies (HTTP, AJAX, XML, HTML, CSS, JavaScript).
Strong coding skills in at least one modern programming language (e.g., Python, Java, JavaScript, C++)
Utilize JavaScript frameworks such as AngularJS, Node.js, jQuery, Apache Jelly, or React to build dynamic and responsive user interfaces.
Solid understanding of data structures, algorithms, and software design principles.
Experience with version control systems (e.g., Git).
Experience with the development and implementation of Service Portal, CSM and ITSM modules
Customize and configure the CSM module including Case Management, Advanced Work Assignment (AWA), Virtual Agent, Agent Workspace, Knowledge Management, and Communities.
Experience in Customer Account Management, Contract ModuleExposure on ServiceNow capabilities such as Discovery, CMDB, Service Mapping, Orchestration, and applications like SecOps and Asset Management.
Ensure solutions adhere to ITIL best practices and internal governance standards.
Collaborate with cross-functional teams to understand business needs and translate them into effective ServiceNow solutions.
Write efficient, scalable, and maintainable code.
Debug, test, and optimize applications for performance and scalability.
Participate in code reviews and contribute to team knowledge sharing.
Perform system testing and deployment of ServiceNow applications and modules.
Troubleshoot and resolve technical issues related to ServiceNow applications and integrations.
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Servicenow Developer • Pune, Maharashtra, India
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