ASM- Area Service Manager- Central

IMEA (India, Middle East, Africa)

India

LIXIL INDIA PVT LTD

Employee Assignment

Hybrid

Full Time

10 November 2025

Job Purpose

The Area Service In charge – Field Operations is responsible for supervising and coordinating all field service activities within a designated territory. The role ensures prompt and quality service delivery through effective deployment of field staff, coordination with customers, and resolution of technical issues on-site. The position plays a key part in driving operational efficiency and ensuring high levels of customer satisfaction in the field.

Key Responsibilities

Field Operations Management

• Coordinate and monitor the daily schedules of field service engineers and technicians.
• Ensure timely execution of service calls including installation, maintenance, troubleshooting, and repairs.
• Track field staff movements and job completion using mobile or GPS-based field service software.

On-Site Supervision & Support

Customer Interaction

Team Leadership

Service Performance & Reporting

Inventory & Tools Control

Goal Title

Goal Description

Customer Oriented (Internal & External)

2 Hrs Response & 6 Hrs Resolution

3 Days + Calls Aging

Reminder & VOC to be in control within the target

NPS Score & Sample Size

Platinum, Gold & Silver Partner Visit

Process

Indent Request Approvals with same day with 100% Accuracy

Maintain SPD MSL & ensure Part Calls are getting closed on time

Technicians claim approval within 7 days

SPD DN Closure within 5 days

Cost

Revenue Target as per assigned value (AMC, Commercial AMC, EWC, Accessories)

People

Ensure that all technicians being onboard are evaluated as per Lixil Guidelines & onboarding process is adhered

Technician Skill Set

Skills Required

Technical Support