Product Trainer

Job Title : Product Trainer

Location : Mumbai / Lucknow / Delhi

About the Role :

We are looking for a dynamic and experienced Product Trainer to lead product training and development initiatives across multiple regions. The role involves creating and delivering engaging training programs focused on diagnostic products, processes, and services , ensuring teams are well-equipped with product knowledge, communication skills, and service excellence to drive business performance.

The ideal candidate will have a strong background in the diagnostics or healthcare sector with a deep understanding of laboratory operations, test offerings, and customer interaction dynamics.

Key Responsibilities :

• Training Delivery :
• Conduct product training sessions for internal teams including sales, operations, and customer service staff.
• Ensure consistent communication of product features, benefits, and differentiators across teams.
• Deliver refresher training programs and assessments periodically to maintain high knowledge standards.
• Content Development :
• Design and update training materials, presentations, and modules tailored to new and existing products.
• Collaborate with technical, marketing, and product teams to ensure training content accuracy and alignment with business goals.
• Performance Monitoring :
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Identify knowledge or skill gaps and implement corrective training measures.
• Cross-functional Coordination :
• Partner with business and regional heads to plan and execute training schedules aligned with product launches and campaigns.
• Provide post-training support and guidance to field teams for better product positioning and service delivery.
• Market and Product Insights :
• Stay updated on new diagnostic trends, technologies, and competitor offerings.
• Provide inputs to management on training needs based on market feedback and field observations.

Education :

Experience :