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Technical Support Intern
ConfidentialMumbai, India8 days ago
Job descriptionCurrently pursuing or recently completed a degree / diploma in Computer Science, Information Technology, Engineering, or related field. Basic understanding of operating systems (Windows / Linux / Mac), networking, and common software applications. Strong analytical and problem-solving skills. Good verbal and written communication skills. Ability to work in a team and manage time effectively. Eagerness to learn and adapt in a fast-paced environment. Familiarity with helpdesk / ticketing systems (e.g., Zendesk, Freshdesk, JIRA). Knowledge of databases and basic SQL queries. Understanding of cloud platforms (AWS, Azure, GCP). Hands-on learning experience with real-world technical challenges. Opportunity to work closely with experienced engineers. Internship certificate upon successful completion. Potential for full-time opportunities based on performance.
Job Title : Technical Support InternLocation : Mumbai (Nariman Point)Duration : 3 MonthsStipend : 10K Per Month
About the Role
We are looking for a Technical Support Intern to join our team and assist in resolving technical issues for clients and internal users. This role is ideal for someone who is eager to learn, has a problem-solving mindset, and is passionate about technology.
Key Responsibilities
- Provide first-level technical support via email, chat, or phone.
- Diagnose and troubleshoot software, hardware, and network issues.
- Assist in installing, configuring, and maintaining systems and applications.
- Escalate complex problems to senior support engineers or the development team.
- Document technical issues, resolutions, and best practices.
- Collaborate with cross-functional teams to improve customer experience.
- Stay updated with product knowledge, company policies, and industry trends.
Requirements
Preferred Skills (Good to Have)
Benefits
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Skills Required
Databases, Networking
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Technical Support • Mumbai, India
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