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DBP - Power System Engineer - Unix / Linux
DBP Offshore pvt ltdMumbai24 days ago
Job descriptionTaking ownership of user problems and proactively addressing user issues. Adhering to established processes for handling support requests and escalating issues to internal teams as necessary. Reporting any issues that may significantly impact business operations. Ensuring all support interactions are logged in the ticketing system and all activities are thoroughly documented. Keeping users and management informed about downtimes, providing complete and accurate information. Continuously expanding your knowledge of the software and hardware supported by the Conducting research, diagnosis, and troubleshooting to identify and resolve customer issues. Preparing accurate and timely reports on support activities. Documenting knowledge in the form of knowledge base tech notes and articles. Adhering to appropriate information security responsibilities for the role. 5 to 7 years of experience in a technical support role. Experience in Customer Support within an enterprise software organization. Experience with Linux or UNIX administration, including clustering, high availability, and load balancing. Hands-on experience managing web servers such as Apache, Tomcat, and JBoss. Hands-on operational knowledge of databases, including SQL Server, MySQL, and Oracle. Proficiency in scripting or other programming languages. Proficiency in Microsoft Excel. Hands-on experience with ticketing tools such as Jira or Freshdesk. Willingness to work in shifts, be on call, and / or work extended hours to ensure timely task Excellent verbal, written, presentation, and interpersonal communication skills. Ability to explain complex technical information clearly and concisely to non-technical Highly driven individual with a strong execution focus and a sense of urgency. Strong customer and solution-oriented personality with a high level of enthusiasm for helping and serving clients. Experience in the financial services industry or with banking applications is desirable but not required. Bachelors degree or equivalent combination of education is preferred.
What Youll Do :
As a Power System Engineer, you will be responsible for providing exceptional technical support to our users, ensuring the smooth operation of our real-time products. Your key responsibilities will include :
- Providing first-tier email / chat support for efficient resolution of technology and functional
problems across our products.
organization.
Who You Need to Be :
We are looking for sharp, energetic Technical Support Engineers to join our team and support
our expanding operations. The ideal candidate will be passionate about providing excellent support for our flagship real-time product. You should possess the following :
completion.
audiences.
(ref : hirist.tech)
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System Engineer • Mumbai
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