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Program Manager
ZiksuMumbai, Maharashtra, India23 hours ago
Job descriptionOperate within Ziksu’s framework, policies, and procedures, ensuring effective transparency and accountability in all activity. Work collaboratively with staff in other departments to foster a compliance culture, achieve common goals and best practice. Communicate effectively, with staff, at all levels across the organisation. Demonstrate initiative, autonomy, analytical problem-solving skills, and alignment with Ziksu’s strategic objectives. Demonstrate a strong customer focus, always. Consider Ziksu’s objectives first when undertaking all duties, ensuring zero tolerance to non-compliance. Model integrity, professionalism, and respect in all interactions. Champion a compliance culture. Demonstrate exceptional research, conceptual and risk management skills. Actively participate in providing innovative solutions to strategic and complex issues. Display a well-developed knowledge and understanding of the legislative framework, standards, risk management and best practice methodologies relevant to financial compliance. Support organisational change and continuous improvement by actively contributing to achieve Ziksu’s vision, mission, and priorities. Lead and manage the planning, execution, and delivery of complex and technical projects in line with strategic business objectives. Create and maintain detailed project plans to track progress, key milestones, dependencies, and deliverables. Develop and manage RAID (Risks, Assumptions, Issues, and Dependencies) logs to proactively manage project challenges. Manage cross-functional internal teams and third-party vendors to ensure seamless project execution. Manage scope, schedule, and cost changes using structured change control and verification techniques. Perform robust risk management to minimise threats and capitalise on opportunities throughout the project lifecycle. Measure and monitor project performance using KPIs, dashboards, and other reporting tools. Produce comprehensive governance reports in collaboration with the IT Project Manager and Project Management Resource Officer (PMRO). Report on project progress, risks, and escalations to senior stakeholders and executive management as needed. Ensure accurate and timely project billing and manage budget compliance. Draft statements of work and assist with contract documentation in collaboration with technical experts and commercial teams. Ensure technical feasibility and availability of skilled resources aligned with project demands. Manage Profit & Loss (P&L) for projects, ensuring profitability and cost control. Drive compliance with deal review, security, and quality standards across all engagements. Maintain all necessary documentation for audits, compliance, and future reference. Manage, mentor and lead high-performing, cross-functional project teams to deliver high-quality outcomes. Oversee end-to-end quality assurance and delivery processes to meet stakeholder expectations. Provide strategic supervision, guidance and mentoring to team members and project stakeholders. Lead engagement with senior client stakeholders and internal leadership across multiple projects. Conduct post-project reviews to evaluate success criteria, capture lessons learned and drive continuous improvement. Oversee a portfolio of concurrent projects and provide leadership, supervision, coaching, and support to IT Project Managers and PMRO staff. Bachelor’s / Master’s degree in Information Technology, Computer Science, Engineering or related field like Business Administration, with a focus on Project Management. Certified PMP (Project Management Professionals) will be highly regarded. Payment Domain Expertise : Hands-on experience and expertise in the payment domain. Experience in the banking and financial services industry is essential. 9–12 years of experience managing end-to-end delivery of complex projects using Agile and Waterfall methodologies. Proven ability to lead and manage cross-functional technical teams and manage large-scale transformation programs. Strong commercial experience including full P&L ownership and strategic budgeting. In-depth experience in creating project plans, managing RAID logs, change-controls, and project governance. Experience in managing multi-vendor environments and complex stakeholder ecosystems. Demonstrated leadership in mentoring, coaching, and developing junior project managers. Expertise in project auditing, compliance, and risk frameworks. Good communication and interpersonal skills with the ability to work effectively with all stakeholders. Strong leadership, communication and management skills Ability to understand the different business practices that will exist in a large organisation Strong sense of regulatory requirements and necessary reporting procedures High-level organisational skills, including the ability to multitask and prioritise when dealing with a diverse array of competing demands
This position is ON-SITE Working in the office 5 days / week.
Immediate Start preferred
We are looking for a talented Program Manager with 9+ years of experience to join our team.
You'll be well placed in our dynamic and friendly Development Team.
Situated in the prestigious Silver Utopia Building, Chakala,
Andheri East, Mumbai – 400099, Maharashtra
Overview of the position
The Program Manager :
- Is an integral part of Ziksu’s IT and Business operations team. A senior and central figure within Ziksu’s IT department, playing a critical role in managing the successful delivery of technology projects.
- Leads and manages cross-functional teams to achieve project milestones and objectives, ensuring projects are delivered on time, within budget, and meet or exceed quality standards.
- Manages the full project lifecycle from initiation through to closure, including planning, execution, monitoring, and finalising projects according to strict deadlines and within budget.
- Manages and coordinates internal resources and third parties / vendors for the flawless execution of projects, ensuring resource availability and allocation.
- Works closely with business stakeholders to ensure effective and efficient implementation of technology solutions, aligning project objectives with business goals and customer needs.
- Ensures risk management processes are in place to identify and mitigate project risks, maintaining comprehensive project documentation for all phases of the project lifecycle.
- Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality, leveraging project management best practices and standards.
Requirements of the position
The incumbent is expected to :
Role specific responsibilities
Qualifications & experience :
You MUST ANSWER the QUESTIONS attached and PROVIDE YOUR RESUME. Please note : Preference will be given to availability for an IMMEDIATE START (within 7 Days).
For any queries, please reach out to work@ziksu.com
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Program Manager • Mumbai, Maharashtra, India
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