Operations / Training Delivery Coordinator (Remote)

Location : Remote (Must be able to work U.S. Eastern Time Zone hours)

Role Summary

This role is responsible for overseeing and executing all aspects of operations, delivery, and channel support for LearnQuest in the India / South Asia region. The position demands strong collaboration with internal teams, partners, vendors, and clients to ensure seamless training execution, effective business operations, and strategic alignment with LearnQuest's global objectives.

Key Responsibilities

Business Strategy

The individual will support the overall business strategy through proactive execution of operations, delivery, and channel processes.

Business Development

The role involves assisting Direct Sales and Channel Managers in managing client relationships.

Operations

The individual ensures all training logistics are planned, communicated, and executed accurately. This includes class materials and resources, lab and image management, facility assignments, instructor coordination, virtual course hosting, registration, enrollment, evaluation, troubleshooting, help desk support, purchase requisitions, order forms, and billing. The role involves collaborating with Sales, Clients, Partners, and Vendors to ensure smooth operational flow and handling special client projects that require customized operational support.

Delivery

Responsibilities include coordinating training requests and managing delivery preparations for public, private, and boot camp classes. The individual will monitor courses in progress, analyze feedback, and ensure quality and effectiveness. They will send course confirmations, reminders, and manage cancellations, maintain syllabi, course materials, assessments, and certifications, and build rapport with instructors, subcontractors, and vendors. This role also involves ensuring class scheduling and instructor compliance with internal policies, assisting in the development and maintenance of the trainer pool, managing partner relationships, publishing and managing a public training calendar, evaluating training outcomes, collaborating with global teams to adopt best practices, and supporting custom training design based on business needs.

Channel Support

The individual will manage all operational and delivery tasks related to Channel Managers and Partners. This includes overseeing partner contracts and renewals, onboarding new partners, scheduling public and private training, demonstrating Partner Portal use, coordinating partner meetings and communications, supporting local channel teams, and maintaining global metrics, databases, and CRM systems.

Administration

The individual will ensure accuracy and timeliness of all training and operations and manage logistics for courseware printing and delivery.

Financial Management

The role includes overseeing delivery cost management aligned with Sales direction.

Leadership

The individual is expected to be proactive and self-motivated, and to provide support to Sales and Channel teams as needed.

Skills Required

The position requires strong organizational skills with attention to detail, the ability to prioritize multiple tasks and meet deadlines, excellent verbal and written communication, and proficiency in MS Office (Word, Excel, PowerPoint). The individual should have strong problem-solving and customer service orientation, a professional demeanor with clients, partners, and vendors, and a basic understanding of training business processes.

Experience

Required : Experience in the training business and working in international environments.

Preferred : One to three years of experience in IT or training coordination roles.

Education

A Bachelor's degree in Education or a related field is preferred.

Skills Required

Word, Problem-solving, Powerpoint, Excel, Customer Service Orientation, Ms Office