AVP- Production Engineering - Trade

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary We need able resource to replace the position with the technical skills & banking domain applications support experience.

Key Responsibilities Strategy

• Production support management
• L2, L3 and high priority incident management.
• Country Stakeholder management.
• Continuity Management
• Infrastructure Management
• Knowledge Management within team
• Risk and Audit management.
• Manage capacity and continuity management affairs.
• Manage Service level and Operational Level engagement with relevant stake holders and ensure the commitments are met.
• PSS and other technology adherence and mitigation of deviations
• Provide timely workaround solutions for failing issue pattern which requires source code fix.
• Plan and Participate in DR and continuity management activities.
• Identify improvement items and strategize for its timely implementation.
• Work out proactive monitoring and alerting for all critical support areas including client / process journeys.
• Explore and implement potential Self-Healing capabilities

Business

Processes

Incident Management

Problem Management

Change Management

People & Talent

Risk Management

Governance

Continuity Management

System Maintenance & Stake holder management

Audit and Governance

Regulatory & Business Conduct

Key stakeholders

Qualifications

Skills and Experience

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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