Director of Product

Role Overview :

At The Sleep Company, innovation doesnt stop at comfort it extends to how customers discover, buy, and experience our products across every touchpoint.

As Director Product, you will lead the complete consumer journey from discovery to post-delivery building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.

Youll head a multidisciplinary team spanning Product Management, UI / UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.

Key Responsibilities :

1. Pre-Purchase (Discovery, Engagement & Consideration) :

• Lead the digital product roadmap for website and app including PLP, PDP, configurators, and lead journeys.
• Drive experimentation frameworks such as A / B testing, personalization, and funnel optimization.
• Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.

2. Purchase (Conversion & Checkout) :

3. Post-Purchase (Delivery, CRM & Logistics Experience) :

Delivery Experience :

4. CRM & Service Systems :

5. Returns, Replacement & Warranty :

6. Experience Analytics :

7. Analytics & Insights Leadership :

8. Team & Collaboration :

Ideal Candidate :

(ref : hirist.tech)