Payment Client Services Account Manager Associate

Description

Are you ready to make a significant impact in the world of banking At J.P. Morgan we offer you the opportunity to grow your career while working with a dynamic team dedicated to client success. As part of our rapidly expanding revenue business in India youll have the chance to enhance your skills contribute to transformative initiatives and be part of a culture that values diversity and inclusion. Join us and be a part of a team that thrives on innovation and collaboration.

As an Associate within the Client Service Account Management team you will play a pivotal role in managing and supporting client servicing for Treasury Services. You will be the single point of contact for clients managing service relationships and driving efficiency in client interactions. Your work will be crucial in managing escalations and supporting transformation initiatives that enrich client experiences. Join us to be part of a team that values collaboration innovation and client success.

Job responsibilities

• Manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs
• Understand client concerns and provide a proactive and solution-oriented approach to improve efficiency deepen wallet
• Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams
• Visit clients regularly and identify opportunities to improve efficiency and product adoption
• Conduct regular Service review meetings and address complex inquiries and concerns from clients
• Support various transformation initiatives to enrich client experience
• Manage Key Performance Indicators (KPIs) Metrics and other Country Business Objectives

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Required Experience :

Manager

Key Skills

Aeronautical,Anti Money Laundering,ASP.NET,Dcom,ABAP,Manufacturing

Employment Type : Full-Time

Experience : years

Vacancy : 1