Client Relationship Manager

Job Title : Client Relationship Manager – B2B Key Accounts

Location : Delhi

Experience : 8+ Years

Industry Preference : Banking | Retail | Fintech | Gifting | E-Gifting

CTC : Up to ₹30 LPA

Contact : Interested candidates can WhatsApp their CV at +91 85860 15169 or email at mukul.narula@unisoninternational.net

About the Role :

We are seeking a highly skilled and experienced Client Relationship Manager to lead strategic engagement with key enterprise clients. The ideal candidate will be a strategic thinker and proactive relationship builder , responsible for delivering excellence in client servicing, driving revenue growth through upselling and cross-selling, and owning the P&L for assigned key accounts .

Key Responsibilities :

Client Relationship Management

Act as the single point of contact for large enterprise clients, ensuring top-tier service and satisfaction.

Build and nurture long-term partnerships with clients, engaging directly with CXO-level stakeholders .

Understand client business objectives and align internal strategies to drive growth and retention.

Revenue Growth & P&L Ownership

Drive revenue expansion through strategic upselling, cross-selling, and new business opportunities.

Own and manage the P&L for each assigned account , ensuring profitable engagement.

Identify opportunities to increase wallet share across existing accounts.

Account Strategy & Delivery

Develop and execute comprehensive account plans focused on growth and service excellence.

Collaborate with internal teams— Product, Marketing, Finance, Operations, and Tech —to ensure seamless execution.

Track client KPIs and proactively address concerns to ensure client satisfaction.

Stakeholder & Escalation Management

Partner with internal teams to deliver on client expectations and innovative solutions.

Lead business reviews and strategic discussions with clients.

Handle escalations promptly and ensure consistent service excellence.

Reporting & Insights

Provide regular reports and dashboards on account performance, revenue metrics, and client engagement.

Deliver data-driven insights to senior leadership to guide strategic initiatives.

Desired Candidate Profile :

Minimum 8+ years of experience in B2B Key Account Management or Client Relationship Management .

Proven expertise in handling enterprise clients in industries like Banking, Retail, Fintech, Gifting, or E-Gifting .

Strong background in P&L management , CXO engagement , and strategic account growth .

Excellent communication, negotiation, and stakeholder management skills.

Ability to work cross-functionally and manage complex client needs effectively.

MBA or equivalent post-graduate degree preferred.

Why Join Us :

Opportunity to work with leading enterprise clients in a fast-growing domain.

High visibility and ownership of key business accounts.

Competitive compensation up to ₹30 LPA , with strong performance incentives.