Senior Client Services Manager

About the Company

At Mad Men Marketing , we partner with India’s leading brands like Dabur , Haldiram’s , India Gate , and Vi-John , delivering campaigns that blend creativity, culture, and technology. We’re not just an agency; we’re a full-spectrum brand ecosystem, spanning creative strategy, content production, influencer marketing ( Madly Talented ), and AI-driven innovation ( Mad EnAible ). We believe in building campaigns that create lasting brand love and measurable impact, and our account management team is at the very heart of this promise.

About the Role

As a Senior Account Manager , you’ll be the strategic partner and trusted advisor to our clients. You’ll manage key brand relationships, oversee campaign execution, and collaborate with creative and strategy teams to ensure the work not only meets but exceeds expectations. You’ll play a dual role : client champion within the agency, and agency ambassador with the client — driving growth, building trust, and ensuring seamless delivery across multiple verticals.

Responsibilities

• Lead and manage relationships with senior clients across FMCG, lifestyle, and consumer brands
• Understand client objectives deeply and translate them into actionable strategies for creative and media teams
• Oversee end-to-end campaign delivery : from briefing and creative development to production, execution, and reporting
• Collaborate with internal divisions ( Mad Men Productions , Madly Talented , Mad EnAible ) to deliver integrated solutions
• Manage account P&L, budgets, and financial tracking for assigned clients
• Proactively identify opportunities for business growth, new campaign ideas, and cross-sell opportunities
• Mentor and guide junior account executives and managers on day-to-day servicing
• Ensure client satisfaction through clear communication, timely delivery, and proactive problem-solving
• Stay on top of industry trends, competitor moves, and cultural shifts to keep clients future-ready

Qualifications

Required Skills

Preferred Skills

Pay range and compensation package

Are you ready to lead iconic brands into their next big chapter?

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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