Talent.com
This job offer is not available in your country.
Technical Support Associate

Technical Support Associate

Faptic TechnologyIndia
14 hours ago
Job description

Role

Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania.

Our global client base needs builders : engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers.

  • We obsess about our customers
  • We build outstanding technical solutions
  • We create an awesome culture
  • We accelerate learning and careers

Description

We are looking for a Technical Support Associate to provide IT solutions and support for everyone at Faptic Technology. This role is ideal for a proactive, service-oriented generalist with service-desk experience, basic network knowledge, and the curiosity to learn modern IT systems. You will play a key role in supporting our employees by providing reliable IT solutions during night shift operations.

Your activities will include :

  • Provide first-line technical support for basic IT queries (computer systems, software, and hardware).
  • Assist with the setup and configuration of laptops, user accounts, and standard applications.
  • Help troubleshoot common hardware and software issues, escalating more complex cases when needed.
  • Keep simple records and documentation of IT assets, tickets, and recurring issues.
  • Support routine IT tasks such as software updates, user onboarding / offboarding, and basic access requests.
  • Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines).
  • Participate in backup checks and other routine IT processes under guidance.
  • Help monitor systems and networks at a basic level, flagging potential problems to senior team members.
  • Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups).
  • Provide excellent customer service and clear communication to technical and non-technical colleagues.
  • Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent work experience.
  • 1–3 years of IT support / service desk experience, preferably in a global environment.
  • Exposure to basic networking concepts (LAN / WAN, VPN, Wi-Fi troubleshooting).
  • Good knowledge of Microsoft Windows, Office Suite, and hardware troubleshooting.
  • Familiarity with ITIL principles is a plus (not mandatory).
  • Strong problem-solving and analytical skills.
  • Ability to work independently and collaboratively in a team.
  • Proactive, eager to learn, and adaptable to new technologies.
  • Strong attention to detail and accuracy in documentation.
  • Excellent verbal and written communication skills in English.
  • Benefits

    Country-specific employment benefits will apply, in accordance with local legislation and practices.

    Create a job alert for this search

    Associate Technical Support • India

    Related jobs
    • Promoted
    • New!
    Tier 1 Technical Support Mumbai

    Tier 1 Technical Support Mumbai

    Chronos Consultingindia, null, India
    Our client is a leading WordPress page builder plugin.They are looking for Technical Support Agents.These are full-time, home office based positions providing technical support via chat or email du...Show moreLast updated: 14 hours ago
    • Promoted
    Tech Support Associate L1

    Tech Support Associate L1

    TECEZEIndia
    Job Title : Tech Support Associate L1 Location : Bengaluru Work Type : Hybrid Payroll : TECEZE Client : Publicis Re : Sources Experience : 2–4 years About the Role We are seeking an energetic and driven.Th...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    Tier 2 Technical Support Mumbai

    Tier 2 Technical Support Mumbai

    Chronos Consultingindia, null, India
    Our client is a leading WordPress page builder plugin.They are looking for Technical Support Agents.These are full-time, home office based positions providing technical support via chat or email du...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Tier 2 Technical Support Chennai

    Tier 2 Technical Support Chennai

    Chronos Consultingindia, null, India
    Our client is a leading WordPress page builder plugin.They are looking for Technical Support Agents.These are full-time, home office based positions providing technical support via chat or email du...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Tier 1 Technical Support Hyderabad

    Tier 1 Technical Support Hyderabad

    Chronos Consultingindia, null, India
    Our client is a leading WordPress page builder plugin.They are looking for Technical Support Agents.These are full-time, home office based positions providing technical support via chat or email du...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Technical Support Specialist

    Technical Support Specialist

    Venture Smarterindia, India
    Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, ...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Technical Support Engineer

    Technical Support Engineer

    Partner One CapitalIndia
    Technical Support Engineer II (TSE 2).This role is ideal for someone with a strong technical foundation who is eager to grow into a subject matter expert. You will be responsible for troubleshooting...Show moreLast updated: 14 hours ago
    • Promoted
    Technical Support Engineer

    Technical Support Engineer

    LogiCoynagpur, maharashtra, in
    Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Candidate must have min 2-4 years of experience in Technical support using different support channels like Ch...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    T2 Technical Support Engineer

    T2 Technical Support Engineer

    TaboolaIndia
    Realize your potential by joining the leading performance-driven advertising company!.As a T2 Technical Support Engineer on the Global Support team in our Gurugram Office, you’ll play a key role in...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Technical Support Analyst

    Technical Support Analyst

    CSGIndia
    Hi, I'm Debin Dennis, your Recruiter and guide to joining CSG! We’re excited to meet talented professionals passionate about solving complex operational problems and delivering exceptional customer...Show moreLast updated: 14 hours ago
    • Promoted
    Technical Support Engineer APJ

    Technical Support Engineer APJ

    YugabyteIndia
    Yugabyte , we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Tier 2 Technical Support Bangalore

    Tier 2 Technical Support Bangalore

    Chronos Consultingindia, null, India
    Our client is a leading WordPress page builder plugin.They are looking for Technical Support Agents.These are full-time, home office based positions providing technical support via chat or email du...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Tier 2 Technical Support Delhi

    Tier 2 Technical Support Delhi

    Chronos Consultingindia, null, India
    Our client is a leading WordPress page builder plugin.They are looking for Technical Support Agents.These are full-time, home office based positions providing technical support via chat or email du...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Tier 1 Technical Support Bangalore

    Tier 1 Technical Support Bangalore

    Chronos Consultingindia, null, India
    Our client is a leading WordPress page builder plugin.They are looking for Technical Support Agents.These are full-time, home office based positions providing technical support via chat or email du...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Tier 2 Technical Support Pune

    Tier 2 Technical Support Pune

    Chronos Consultingindia, null, India
    Our client is a leading WordPress page builder plugin.They are looking for Technical Support Agents.These are full-time, home office based positions providing technical support via chat or email du...Show moreLast updated: 14 hours ago
    • Promoted
    Technical Support Engineer

    Technical Support Engineer

    Dover IndiaIndia
    Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 24 days ago
    • Promoted
    Ad-Tech Support Engineer

    Ad-Tech Support Engineer

    TavantIndia
    Job Opening : Ad-Tech Support Engineer Work Mode : 5 days WFO Work Shift : .Responsibilities : Must Have – Ad tech domain expertise which includes understanding of the Programmatic advertising, trouble...Show moreLast updated: 11 days ago
    • Promoted
    Technical Support Engineer - Associate

    Technical Support Engineer - Associate

    MSX InternationalIndia
    Title : Technical Support Engineer - Associate.Provide technical support to users for a wide range of computer-related issues. Actively partnering with team members, regional stakeholders, and local ...Show moreLast updated: 9 days ago