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Specialist, Sales Operations

Specialist, Sales Operations

Tekwissen IndiaBangalore, KA, India
5 days ago
Job type
  • Quick Apply
Job description

Overview :

TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures

Position : Specialist, Sales Operations

Location : Bangalore

Duration : 12 Months

Job Type : Contract

Work Type : Onsite

Job Description :

  • Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers.
  • The MDG analyst provides support to all the client's Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.

Key Responsibilities :

  • Ability to work rotational hours APJ, US, EMEA
  • Support and maintain all incoming MDG requests
  • Complete assigned daily requests in line with the defined SLA
  • Handle customer escalations carry out root cause analysis on escalations with effective response times
  • Analyze complex and disparate sets of data to make timely fact-based decisions and recommendations
  • Ability to engage with stakeholders to understand their needs
  • Assist in preparing important KPI's
  • Provide End of Quarter support aligning with key business units EOQ support structures
  • Participate in regular team forums providing process improvement ideas and possible group training opportunities
  • Prepare and deliver clear and well-organized presentations to stakeholders / team / leadership
  • Good team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve results
  • Performs other duties as required
  • Essential Requirements :

  • Strong English and local language spoken and written
  • Strong analytical and customer service skills
  • Excellent organizational as well as multi-tasking skills
  • Self-initiation and creative thinking
  • Excel and PowerPoint
  • High sense of urgency
  • Desirable Requirements :

  • Proficient in MS Office applications
  • SQL experience a plus but not required
  • Benefits :

  • We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.
  • Mandatory Skills

  • Master data management background , Support Experience, Working experience in Sales and / or Marketing domain
  • Excellent verbal, and written communication skills.
  • Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skill
  • Experience :

  • Total Exp 1-3 yrs
  • Rel Exp- 1-3 yrs
  • TekWissen Group is an equal opportunity employer supporting workforce diversity.

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    Operation Specialist • Bangalore, KA, India

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