Overview :
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position : Specialist, Sales Operations
Location : Bangalore
Duration : 12 Months
Job Type : Contract
Work Type : Onsite
Job Description :
- Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers.
- The MDG analyst provides support to all the client's Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.
Key Responsibilities :
Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPI'sProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well-organized presentations to stakeholders / team / leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements :
Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi-tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements :
Proficient in MS Office applicationsSQL experience a plus but not requiredBenefits :
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.Mandatory Skills
Master data management background , Support Experience, Working experience in Sales and / or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillExperience :
Total Exp 1-3 yrsRel Exp- 1-3 yrsTekWissen Group is an equal opportunity employer supporting workforce diversity.