Overall, Job Purpose
- Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Job Specification - Key Accountabilities
Market and Customer knowledge in the geography, specifically Imports.Effective liaising with MR's, Consignees, CHA's and CTOs to ensure last mile conversions as per budget.Evaluate customer potential and conduct MR Sales Planning specially.Continuously improve the customer portfolio by securing new accounts and removing underperforming accountsEnsure regular updates of all activities in SalesforceReview customer performance with Sales Manager and define appropriate actionsWhere appropriate for their market serve as specialists for a segmented verticalPrepare and conduct visits, report and follow-up on visitsConclude contracts for MR customers (proposal, negotiation, closing)Record commitments (tender tracking / commercial)Drive CU business for foreign MRs and adhere to Push-Pull processSelectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc)Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.Provide clear info to Sales Coordination regarding handover to Customer Service.Qualifications And Technical Job Requirements
MBA Preferred.15+ years of experience in the Transport / Maritime industry.Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.Excellent written and oral communication skills.Competencies and Values
Hapag-Lloyd Values / Behaviors
Care, Move, DeliverPositive attitude, can do attitudeProactiveEnergetic and good team spiritEnthusiasticCommitment to taskHigh IntegritySkills Required
Salesforce, Negotiation