Technical Support Specialist

About Us :

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Responsibilities :

Responsible for technical support of the product Implementation for various clients

Own the Tickets resolution by debugging the issue and provide resolution.

Troubleshooting Cloud UAT environment related technical issues.

Development of tools and utility to help in reduction of technical issues.

Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.

Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.

Stay up-to-date with the latest product features, updates, and technologies through continuous learning.

Provide accurate information about our products, services, policies, and procedures.

Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements :

3-5 years of Java development / Java Support experience using Java

Education : BE / B.Tech / B.Sc / BCA / M.Sc / MCA / M.Tech (preferably from a top reputed university)

Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.

Technical Consultant to have experience in technically mentoring and guiding new team members.

Technology Stack : Java, Hibernate, Spring, Struts, Micro Services

What You’ll Get

Competitive salary.

Fun-filled work culture ( employment opportunities.

Opportunity to build with a pre-IPO Global SaaS Centaur.