Analyst - Guest Relations

Responsible for the delivery of FM services within capita managed buildings. To manage front of house services, to include, but not limited to reception, conference room bookings, conference suite and event support ensuring all customers are greeted in a professional, friendly and courteous manner.

Job title :

Analyst - Guest Relations

Job Description :

Delivering support in the Capita FM arena for both Projects and BAU

To manage the service delivery contractors in your building(s)

To ensure that efficient data is captured in relation to QSM, and SLAs as required

Meet and greet visitors in a professional and courteous manner

To ensure the highest level of customer care is adhered to, at all times

Ensure that any customer complaints are promptly dealt with, and action taken to prevent reoccurrence

Manage and assist with meeting / conference room bookings

Provide assistance with internal and external events where necessary

To assist in all administrative team tasks and additional support services where applicable liaising with hospitality, cleaning, mailroom teams

Raise purchase orders where required

Equipment and Fleet management at all properties

Location : Pune

India

Time Type : Full time

Contract Type : Permanent