Call Center Representative

Company Description

AdvanceEdge is a premier provider of tailored business solutions designed exclusively for law firms and legal marketing agencies. Our end-to-end services ranging from Virtual Agent Solutions and Digital Marketing Strategies to Case Acquisition and Litigation Support are built to optimize performance at every level. By combining cutting-edge technology with a highly skilled team of professionals, we empower our clients to streamline operations, boost productivity, and accelerate growth. With a strong focus on precision, compliance, and delivering measurable results, AdvanceEdge helps legal businesses navigate complex challenges with confidence and achieve long-term success.

Role Description

This is a full-time on-site role for a Call Center Agent in Hyderabad. The Call Center Agent will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The agent will communicate with clients through phone calls, emails, and other communication channels to provide effective and efficient support. Additionally, the agent will document customer interactions and collaborate with other team members to improve service quality.

Qualifications

Customer Service Representatives and Customer Support skills

Customer Satisfaction and Interpersonal Skills

Computer Literacy

Excellent communication skills, both verbal and written

Problem-solving skills and ability to work under pressure

Prior experience in a call center or customer service role is a plus

High school diploma or equivalent; further education or certifications in relevant fields is advantageous