MS Dynamics Developer
Duration : 6-month contract-to-hire or extend
Location : Remote in India
Notice Period : Maximum 4 weeks
Shift : US-based hours (4 : 00 AM - 1 : 30 PM EST)
Job Summary :
We're looking for an experienced Microsoft Dynamics Developer to join a Contact Center team. This role is a 6-month contract with the potential to extend or transition to a permanent position. You'll be working on a customer engagement web-based application that streamlines communication between agents and customers.
The ideal candidate has strong hands-on experience with Microsoft Dynamics 365, particularly its Customer Service Workspace and Customer Engagement modules. You should be a proactive developer who can handle a mix of new development and issue resolution independently.
Key Responsibilities :
- Development : Take ownership of new development tasks, contributing to a customer engagement web application that supports multiple communication channels (chat, SMS, email, etc.).
- Troubleshooting : Dedicate half of your time to triaging issues and performing regression testing to ensure the application's stability.
- Collaboration : Work within an agile environment, collaborating with the team to deliver high-quality code and solutions.
- Tooling : Utilize your expertise in Microsoft Dynamics 365, Power Apps, and the Power Platform to build and maintain the application.
Required Qualifications :
Experience : 5+ years of experience developing with Microsoft Dynamics 365, with a specific focus on Customer Service Workspace (CSW) and / or Customer Engagement (CE).Core Skills : Strong proficiency in C# and JavaScript.Platform Expertise : Hands-on experience with Power Apps, the Power Platform, and Canvas Apps.USD : Experience working with Unified Service Desk (USD).Workstyle : The ability to work independently across the technology stack and thrive in a fast-paced agile environment.Preferred Qualifications :
Omnichannel : Experience with Microsoft's Omnichannel for Customer Service (chat, SMS, email, etc.).Cloud : Familiarity with Microsoft Azure cloud services.Methodology : Experience with Test-Driven Development (TDD).(ref : hirist.tech)