Sales & Service Training Specialist

About upGrad Enterprise

upGrad Enterprise is the B2B arm of upGrad, India’s largest online higher education company. We partner with leading organizations to upskill their workforce across domains. As we grow rapidly, we're looking for passionate L&D professionals who can bridge the gap between client needs and tailored learning solutions.

Role Overview :

We are seeking an experienced Learning & Development Solutioning Specialist to support our Sales and Service enterprise clients. The ideal candidate will have a strong background in L&D, with proven experience in designing and delivering sales and service training programs within various industries. The role requires strong consultative and solutioning capabilities, along with the ability to engage with client stakeholders and internal teams to develop customized learning interventions.

Key Responsibilities

• Act as the primary solutioning contact for enterprise clients.
• Understand client-specific business challenges, especially around sales and service functions, and translate them into learning needs.
• Design and recommend tailored sales and customer service training solutions that align with

industry-specific roles and expectations.

Required Skills & Experience