Kinaxis Rapid Response - Lead Consultant

Role Overview

We are seeking an experienced Kinaxis AMS Support Lead to

manage post-implementation support, drive continuous improvement, and lead a global AMS team . This role requires strong functional expertise, stakeholder management, and the ability to guide enhancements, performance optimization, and

data governance within Kinaxis RapidResponse.

Key Responsibilities

Lead the

AMS operations

for Kinaxis RapidResponse, ensuring high system availability and SLA adherence.

Manage

incident, change, and problem management

processes across multiple business units.

Serve as the

primary escalation point

for complex issues and coordinate with Kinaxis COE or vendor support.

Oversee

data accuracy, integration health checks, and performance tuning .

Drive

minor enhancements and configuration changes

in collaboration with business teams.

Conduct

root cause analysis (RCA)

and implement continuous improvement plans.

Mentor junior consultants, ensuring best practices in ticket handling and documentation.

Collaborate with business stakeholders to identify improvement opportunities and automation.

Support

release management, patch validation, and UAT coordination .

Required Skills

8 plus years of total experience, with

5+ years in Kinaxis RapidResponse AMS / support .

Proven expertise in

multiple Kinaxis modules

(Supply, Demand, S&OP, Capacity, Inventory).

Deep understanding of

supply chain planning processes

and integration with ERP systems.

Experience leading

AMS or support teams

in an onsite / offshore delivery model.

Excellent stakeholder engagement and communication skills.

Strong knowledge of

SQL, data analysis , and performance optimization.