Kinaxis Rapid Response - Lead Consultant (Urgent Search)

Role Overview

We are seeking an experienced Kinaxis AMS Support Lead to manage post-implementation support, drive continuous improvement, and lead a global AMS team. This role requires strong functional expertise, stakeholder management, and the ability to guide enhancements, performance optimization, and data governance within Kinaxis RapidResponse.

Key Responsibilities

• Lead the AMS operations for Kinaxis RapidResponse, ensuring high system availability and SLA adherence.
• Manage incident, change, and problem management processes across multiple business units.
• Serve as the primary escalation point for complex issues and coordinate with Kinaxis COE or vendor support.
• Oversee data accuracy, integration health checks, and performance tuning.
• Drive minor enhancements and configuration changes in collaboration with business teams.
• Conduct root cause analysis (RCA) and implement continuous improvement plans.
• Mentor junior consultants, ensuring best practices in ticket handling and documentation.
• Collaborate with business stakeholders to identify improvement opportunities and automation.
• Support release management, patch validation, and UAT coordination.

Required Skills