Admissions Counselor (Mumbai)

Job Description

Role / Designation : Admission Counsellor

Department : Admissions

Work Mode : 100% Work from Office

Location : Lower Parel (West), Mumbai

About IIDE

IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role

As an Admission Counsellor at IIDE’s Lower Parel (West) , you will play a pivotal role in guiding students through IIDE’s Digital Marketing Courses in the Undergraduate and Graduate categories. This role involves managing and converting leads while achieving enrollment, revenue, and collection targets. You will work closely with prospective learners to support their educational journey and ensure a seamless admissions experience.

What You’ll Do

Lead Management & Conversion :

Manage and convert leads for various digital marketing programs.

Own the complete sales and closing life cycle for assigned leads.

Achieve weekly enrollment, revenue, and collection targets.

Counseling & Coordination :

Provide detailed information and counseling to prospective learners via phone, email, and chat.

Conduct interviews and coordinate admissions formalities for new joiners.

Attend walk-ins and counsel potential learners on admissions-related queries.

Follow up with prospective leads who have shown interest or visited IIDE.

Fee Collection & Vendor Coordination :

Assist students in the fee collection process and ensure timely payments.

Coordinate with external vendors, such as education loan providers, to facilitate smooth admissions.

Collaborate with internal departments to ensure a hassle-free enrollment process.

Sales Optimization & Reporting :

Maintain and improve sales conversion rates through consistent performance tracking.

Generate referral sales and reactivate old or lost applications to meet batch targets.

Maintain a revenue-driven mindset and optimize sales strategies for the existing product mix.

Who You Are

Experience :

2–3 years of work experience in a similar admissions or sales role.

Skills :

Outstanding communication (written and verbal) and presentation skills.

Strong interpersonal abilities and the capacity to build trust with potential learners.

Excellent closing techniques and persuasive communication skills.

Ability to multitask and perform effectively in a fast-paced, high-pressure environment.

Revenue-focused mindset with strong numerical and analytical thinking.

Traits :

Hardworking, dedicated, and goal-oriented.

Empathetic listener and trustworthy professional.

Must be currently residing in Mumbai.

Expected Deliverables / KPIs

Meet weekly and monthly admissions targets.

Generate referral sales as per organizational goals.

Reactivate old / lost applications to ensure batch target achievement.

Continuously improve and maintain high sales conversion rates.

Requirements

Required Experience and Qualifications : 10 years of work experience in sales Must have managed a team of 30+ Excellent communication and management skills Deep understanding of conversion rates Strong sales orientation and customer focus Working knowledge of CRMs and Sales automation tools Must be proficient in MS-Office Great objection handling skills Expected KPIs Maintaining hygiene in lead funnel to arrive at desired sales Improving and maintaining sales conversion rates Monitoring calls and sales counselors’ productivity. Ensuring team productivity is at its highest to achieve monthly targets