No longer accepting applications
Customer Success Specialist (SaaS – Logistics / Material Tracking)
Measured Moves Pvt LtdSecunderabad, Telangana, India1 day ago
Job descriptionProvide rapid responses and maintain SLA standards in a time-sensitive operational Troubleshoot login issues, manifest signing problems, workflow errors, and other Escalate complex issues to senior team members while maintaining clear Assist with remote onboarding of new users and customer sites. Support migration activities and deployments (e.g., V2→V3 rollout for Colorado). Guide customers through initial setup, project configuration, and platform workflows. Shadow existing customer success members to understand internal processes, Participate in testing and QA cycles as part of deployment readiness. Execute test cases, document findings, and provide feedback on defects, usability, Collaborate with the team to support QA and deployment testing protocols, ensuring Use testing participation as a core method of learning the platform and understanding Learn the platform thoroughly within the first 60 days and become independently Maintain internal notes, ticket histories, and escalation details. Contribute observations and suggestions to improve training materials, help Work closely with the Customer Success Manager, Support team, and Engineering Participate in department meetings, all-hands, and regular syncs to stay aligned with Provide additional bandwidth to the team during heavy deployment periods. At least 5 years of experience in Customer Success or Customer Support roles for a Experience supporting production-critical SaaS platforms is highly preferred. Exposure to logistics, transportation, construction, waste management, heavy Experience with material tracking, chain-of-custody workflows, landfills, or similar Prior experience supporting field operators or logistics personnel. Experience with remote customer onboarding for vertical SaaS platforms. Ability to learn a complex SaaS product quickly and operate it independently. Strong troubleshooting and problem-solving skills. Comfortable handling inbound customer calls and walking users through workflows. Familiarity with remote onboarding, remote training, and configuration support. Ability to participate in structured testing and QA workflows. Highly responsive and reliable with strong ownership mentality. Strong communication skills, especially with non-technical users. Ability to work well in fast-paced environments with minimal documentation. Comfortable working in remote teams and across time zones. Demonstrate strong understanding of the platform and its workflows. Independently handle a significant portion (≈50%) of daily support cases. Provide timely responses and follow SLA expectations. Support the team during major deployments (e.g., Colorado V3 migration). Participate effectively in QA and release testing cycles. Show solid judgment on when to escalate issues. Integrate into the team’s rhythm, meetings, standups, and processes.
Customer Success Specialist (SaaS – Logistics / Material Tracking)
Location : 100% Remote aligned to EST hours
Type : Full-time
About the Role
We are looking for a responsive, detail-oriented Customer Success Specialist to
support our clients using a mission-critical, production-grade SaaS platform used
across landfills, haulers, and material generators. This role is ideal for someone who
thrives in fast-paced environments, can learn complex workflows quickly, and can
support customers whose day-to-day operations depend on immediate and accurate
issue resolution.
Key Responsibilities
Customer Support & Troubleshooting
- Serve as a primary point of contact for inbound support requests through phone,
email, and ticketing tools.
environment.
functional challenges faced by drivers, haulers, generators, and landfill operators.
communication with customers.
Onboarding & Implementation Support
deployment schedules, and operational workflows.
Testing & QA Participation (New)
and workflow inconsistencies.
smooth and stable rollouts.
edge cases and customer workflows.
Process & Documentation
capable of handling at least 50% of common support cases.
documentation, and internal workflows.
Cross-functional Collaboration
when needed.
deployment initiatives.
Required Skills & Qualifications
Experience
SaaS company.
operations, or similar industries is a strong plus.
operational systems.
Technical / Functional Skills
Soft Skills
Success Criteria — First 60–90 Days
By the end of the first 2–3 months, a successful hire should :
Create a job alert for this search
Customer Specialist • Secunderabad, Telangana, India
Related jobs
- Promoted
- New!
Head of Customer Success
Primesoft IncHyderabad, IN A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show moreLast updated: 6 hours ago
- Promoted
Excelra - Manager - Customer Success
Excelra Knowledge Solutions Private LimitedHyderabad, India Key Responsibilities : - Serve as the lead point of contact for all matters related to customer account management.Ensure timely and successful delivery of solutions according t...Show moreLast updated: 30+ days ago
- Promoted
Head Of Customer Success
OrbitalHyderabad, Republic Of India, IN We’re Orbital — one of the fastest-growing sales AI startups.Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams.
M in funding from Silicon Valley investors, ...Show moreLast updated: 1 day ago
- Promoted
ModMed Technologies - Director - Customer Success
ModMed Technologies India Private LimitedHyderabad, India Duties & % Time How It Is Accomplished / Key Activities : - Strategic Leadership & Planning 25% Develop and deploy the 3-year India Customer ...Show moreLast updated: 30+ days ago
- Promoted
SAP SuccessFactors RCM Manager
Phoenix Business ConsultingHyderabad Description : SAP RCM Manager.Skills (Mandatory) : As a SAP SuccessFactors RCM (Recruitment Management) professional, you will implemen...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Manager
Total CollectR Virtual Collector & Debt NegotiatorHyderabad, IN We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show moreLast updated: 6 hours ago
- Promoted
SAP SuccessFactors Compensation
LTIMindtreehyderabad, telangana, in Seeking a versatile and skilled professional to manage and execute a variety of tasks in a SuccessFactors Managed ServicesSupport engagement The ideal candidate will be responsible for overseeing m...Show moreLast updated: 30+ days ago
- Promoted
Customer Success & International Sales Specialists
Bangalore | Rotational Shiftshyderabad, India Salary - Best-in-class salary + performance incentives.A well-established organisation with a strong global footprint is looking for clear, confident communicators who enjoy connecting with people ...Show moreLast updated: 1 day ago
- Promoted
Customer Engagement Manager
Client of SolveCubehyderabad, India SolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals.SolveCube is working with global consulting firms, mid and large enterprises across Asia...Show moreLast updated: 1 day ago
- Promoted
Customer Success Intern
Intervue.ioHyderabad, IN At Intervue, we want to change how the world interviews forever.Intervue is an on-demand tech interview platform that streamlines hiring for engineering roles by outsourcing live interviews with re...Show moreLast updated: 30+ days ago
- Promoted
Sap Successfactors Compensation
LTIMindtreeHyderabad, Republic Of India, IN Seeking a versatile and skilled professional to manage and execute a variety of tasks in a SuccessFactors Managed ServicesSupport engagement The ideal candidate will be responsible for overseeing m...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Operations Intern
Qapitasecunderabad, India Qapita is a Series B equity management platform for startups and listed companies.Qapita supports over 2,000 clients across Asia, ANZ and the US, while engaging their investors and over 350,000 emp...Show moreLast updated: 1 day ago
- Promoted
Client Success Implementation Engineer - SaaS Domain
Talent LeadsHyderabad Job Description : As a Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding init...Show moreLast updated: 21 days ago
- Promoted
Customer Success Manager
ConfidentialHyderabad / Secunderabad, Telangana You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.
Drive product adoption, ROI realization & customer advocacy.Be the tru...Show moreLast updated: 30+ days ago
- Promoted
Senior SAP SuccessFactors Onboarding Consultant
RapidBrainsHyderabad, IN Senior SAP SuccessFactors Onboarding Consultant.We are seeking a Senior SAP SuccessFactors Onboarding Consultant with strong expertise in Onboarding 2.
Recruiting Management (RCM), and Employee Cent...Show moreLast updated: 8 days ago
- Promoted
- New!
B2B SaaS - PLG Customer Success Specialist
Flowace.aiHyderabad, IN PLG Customer Success Specialist | Flowace.B2B SaaS (Product-Led Growth environment preferred).We help organizations go beyond timesheets — enabling leaders to get real visibility into how work gets...Show moreLast updated: 22 hours ago
- Promoted
- New!
Customer Success Manager
GleantapHyderabad, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 22 hours ago
- Promoted
Excelra - Customer Solution Manager
Excelra Knowledge Solutions Private LimitedHyderabad, India Collaborate with Sales, Product, and Technical teams to conceptualize, scope, and propose innovative, data-driven, and scalable solutions.
Translate complex client requirements into clear solution b...Show moreLast updated: 30+ days ago