We are looking for a skilled Assistant Manager Guest Relations to join our team in the hospitality industry. The ideal candidate will have 4-6 years of experience in guest relations or a related field.
Roles and Responsibility
- Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
- Develop and implement effective guest relation strategies to enhance customer satisfaction.
- Collaborate with other departments to ensure excellent service delivery.
- Handle guest complaints and resolve issues professionally and courteously.
- Maintain accurate records of guest interactions and feedback.
- Analyze guest feedback to identify areas for improvement.
Job Requirements
Proven experience in guest relations or a related field.Strong communication and interpersonal skills.Ability to work well under pressure and manage multiple tasks simultaneously.Excellent problem-solving and analytical skills.Familiarity with hotel management systems and software.Ability to lead and motivate a team to achieve high levels of customer satisfaction.