Concierge Manager

About Frontier :

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.

About FlyFla

tFlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24 / 7 white-glove concierge service to make premium travel seamless

• .We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partner s, and have 5x'd our revenue year-over-year. We're currently at $22M+ AR R and growing fast. Our mission is to democratize premium trave l and make first class accessible to those shaping the world
• .Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication

The Ro

leWe're looking for a n experienced luxury service lead er who wants to build world-class operations and scale their impact in a fast-growing compan

y.You'll own shift-level operations across four core functions : Client Service, Ticketing, Trip Fulfillment, and Process Managemen t. You'll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalabl

e.

What You'll

DoLead and Develop Your T

ce.Own Shift Operati

nt.Deliver Exceptional Client Experien

ps.Drive Process Excelle

ct.Collaborate Across FlyF

ty.

What You B

ringMust

nce.Nice to

es).You don't need to check every box—if you have 80% of the skills and the drive to learn, we want to hear from

you.

What Makes You Stan

ship.

Why F

lyFlatClear Growt

h PathYour progres sion : Concierge Manager Senior Concierge Manager Associate Director Di r

ector.

We promote from within based on demonstrated performance and impact, not politics or

tenure.

Build, Don't Just

MaintainWe're implementing our concierge framework and career systems ri

ght now.You're not inheriting a rigid legacy system—you're helping shape how FlyFlat's operations scale g

lobally.

Rea

b easier.Work-Lif

centives.Learn While

ver-year.

What Success

Looks LikeFirs

rtunities.Within 6–

travelers.

er enough.

Compensation &am

p; BenefitsB ase Salary : $1,700

USD / mont

ented teams.

Skills Required

Experience with international business first-class bookings, Excellent written and verbal communication, Data-driven approach