Key Talents / Strengths for the Role
- Strong Leadership Skills
- Excellent problem solving & interpersonal skills
- Results-oriented with good negotiation &communications skill
- Strong business sense
- Demonstrated ability to build and maintain key business relationships internally and externally.
- Demonstrated ability to work both collaboratively and independently in a cross-functional and team-oriented environment.
Territory Management
Develop understanding of customer needs to identify sales opportunitiesIdentify tender / contract opportunities and work with colleagues to deliverWith guidance, develop an effective and efficient territory planIdentify and educate surgeons on right infection control practices and solutions through consult-in-surgery, one-on-one sales calls, one-to-many training sessionsCustomer In-service Education & Training
Work with manager to identify customer in-service needs to support customer delivered healthcare services and use of products efficiently and effectivelyDevelop and maintain strong relationships with all levels of customers in hospitalsWith assistance, co-ordinate and deliver in-services education sessionsAdvise marketing on customers in-service education resource needsKey Account Management
Prepare a plan to optimize key account development and sales growth by identifying opportunitiesIdentify and document key customers and decision makersBe aware of Key Account strategies for growthIdentify and optimize cross selling opportunities and work with managers / colleagues to realize theseProvide customer support on inventory, within company guidelineProduct & Market Knowledge
Develop understanding and continually enhance personal understanding of products features, benefits, correct product application, through practical experience, training programs, and learning from key end-usersAble to demonstrate application / usage of products and differentiate them from competitors productsDevelop understanding of competitive products, their features-advantages-benefitsGather information on current practices, behaviors and attitudesExpense, Equipment and Samples
Judiciously manage AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivitySeek prior approval for budget variationsWork within sample issue and co-ordination guidelinesAgree expense budget / guidelines with immediate ManagerPlan sample and expense utilization to optimize usage while remaining in budgetCorporate Ethics and Governance
Maintain a responsible and ethical approach while actively pursuing business outcomesConduct business within ethics and valuesRelationship with customers based on high ethical standardsSkills Required
Transportation, Entertainment, Travel, Leadership, Negotiation