Quality Consultant

Greetings from Infosys BPM Ltd.,

We are hiring Quality Consultants for a Financial Services Project at Bengaluru, please find the below job description for your reference :

Job Role : Quality Consultant

work Location : Bengaluru (work from office)

Education Qualification : Full-time graduation / Post graduation

Experience required : at least 7 years of experience in Quality and Process Improvement

Purpose / Essence of the role :

Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA.

Key Responsibilities : -

Identify improvement opportunities in Client processes : Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space. Identify opportunities to implement RPA / Tactical automation solutions.

Mentor projects : Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.

Build process excellence culture : Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean – Six Sigma methodology (YB and GB).

Analyze structural feedback from the Stakeholders : Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.

Create Branding for Quality / Organization : Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

Regards,

Infosys BPM Talent Acquisition Team